INBOUND TECHNICAL SUPPORT
INBOUND TECHNICAL SUPPORT AGENTS Job Description:
*Our client has a state-of-the-art call center in Salt Lake City, UT.
*They are hiring contract to hire employees for entry-level helpdesk positions.
*The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.
*The technical products that are being supported are both hardware and software related and vary from client to client..
KEY RESPONSIBILITIES:
*Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
* Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
* Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
*Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.
*Successful candidates will receive incoming calls for hardware and software related issues. High level of customer service skills required.
Vanessa Ypina
Sourcing Specialist
Aerotek Inc.
1946 West Parkway Blvd.
West Valley City, Ut 84119
Tel: 801-844-4049
Fax: 801-844-4090
vypina@aerotek.com
"The greatest compliment to our business is a referral. If you know of someone who is looking for work, please feel free to pass on my contact information. Thank you."
Required Skills for INBOUND TECHNICAL SUPPORT Job:
- HELP DESK TECHNICAL SUPPORT
- CUSTOMER SERVICE
- SOFTWARE
- HARDWARE
Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.
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