Outbound Call Center/Customer Service
Aerotek is looking for individuals for a Fortune 50 company to work in their outbound call center. This individual will be responsible for researching and resolving customer issues. They will process customer requests and assist with other duties as assigned.
One year of previous outbound call center experience is required and candidates must have excellent communication skills.
Job Duties:
- Process customer requests in O2 Electronic Queues, i.e., refill requests, claim forms, brochures and envelope requests, pull and copies, etc.
- Respond to patient request for receipts.
- Make outbound calls to resolve customer concerns.
- Inform management of processing problems.
- Research missing orders or non-receipt of mailed medications.
- Interact with the Pharmacy to resolve processing delays.
- Work closely with Customer Service Pharmacists.
- Assist with other duties as assigned.
Schedule: 9:00 AM - 5:00 PM and one Saturday a month every six weeks
Pay: $12.00/hour
Required Skills for Outbound Call Center/Customer Service Job:
- EXCELLENT CUSTOMER SERVICE SKILLS
- EXCELLENT COMMUNICATION SKILLS
- MUST HAVE AT LEAST ONE YEAR OF CALL CENTER EXPERIENCE
Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.
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