Call Center Supervisor
Currently seeking a qualified candidate to perform responsibilities as a Call Center Manager for a fast paced company specializing in technical and compliancy regulations. This is a great opportunity to pursue a career in management in a staple and evolving environment. Responsibilities include, but are limited to the following information:
* Create performance standards and matrices
* Communicate and engage with high level decision makers
* Prepare lead generation and potential sales for upper management
* Responsible for personnel decisions
* Supervise staff of several individuals responsible for generating reports
* Create and analyze reports
* Prepare etiquette and sales scripts
* Motivational techniques
Candidate must meet the following criteria:
* Previous management experience
* Experience for a start up or growing call center preferred
* Working experience in a call center
* Aptitude and understanding of technical and complex services
* Previous sales or related experience preferred
* Knowledge of FCC compliancy and/or Engineering services and regulations
Qualified candidates please forward resume or contact via the following information:
Anthony Johnson
antjohns@aerotek.com
(781) 938-3051
Required Skills for Call Center Supervisor Job:
- CALL CENTER MANAGEMENT
- MATRIX MANAGEMENT
- LEAD GENERATION
- SCRIPTING
- ANALYTICAL/TECHNICAL
Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.
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